Implementation Specialist
The Old Dairy, Bath BA2 3LR
New Jobs
Permanent
From £32,000 a year
- Lead end-to-end project delivery, ensuring tailored solutions align with each customer’s operational needs and driving maximum value from technology.
- Ideal candidates will possess strong technical skills, exceptional problem-solving abilities, and a collaborative approach to project management.
- This full-time role is based in Bath, offering a positive work environment, private health insurance, and opportunities for professional growth.
About The Role
Mayden, a growing Bath-based health tech company, is a multi-award-winning organisation recognised for its innovative software, its unique management structure, and its industry excellence.
We love that the work we do makes a difference in healthcare, changing what’s possible for clinicians and patients. Come and be part of a team that thrives on working collaboratively to deliver the best possible solutions for our customers.
We are an agile, self managing organisation. Driven by our values of collaboration, contribution, forwarding thinking and transparency. Our team members work together to share the responsibilities of managing the work and achieving our purpose - transforming health and care together.
We offer a phenomenal working environment, exciting opportunities to learn new skills and an attractive package of benefits including private health insurance and pension.
As an Implementation Specialist, you’ll bridge technology, project delivery, and commercial success to ensure our customers get maximum value from our platforms:
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Drive End-to-End Delivery: Lead planning, scoping, system configuration, and deployment to deliver solutions tailored to each customer’s unique operational needs.
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Own Technical & Problem-Solving: Serve as the primary point of contact during onboarding, working with the customer to implement their systems, troubleshoot configurations and remove roadblocks to successful go-live.
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Bridge Delivery and Growth: Partner with Sales and Account Management to ensure delivered solutions align commercial goals and commitments, manage project scope and spot technical opportunities for added value.
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Ensure Seamless Onboarding: Work alongside Training and Support teams to create clear handover documentation, deliver tailored onboarding and transition clients smoothly after go-live.
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Champion Continuous Improvement: Channel customer feedback and technical insights back to our Product teams to streamline future deployments and shape new software releases.
Technical Skills and Experience
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Health & Care Tech Experience: A proven track record in a customer-facing role onboarding software solutions, ideally within the health and care sector.
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Autonomous Problem-Solver: A self-starter who thrives on solving complex challenges independently, using sound judgment to deliver improved outcomes for customers.
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Collaborative & Adaptable: Comfortable working dynamically across the Professional Services team, flexing across various projects based on customer demand.
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Outstanding Communicator: Skilled at building trust with stakeholders, translating complex technical concepts simply, and collaborating across cross-functional teams.
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Structured & Organised: Adept at managing project lifecycles, risks, and milestones to keep implementations on track and within scope.
Personal Attributes
We believe that technical skills and experience are only part of your story. At Mayden, our culture is built on how we work together to solve problems.
We’re looking for someone who can answer "yes" to the following:
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Do you take pride in your work and are you ready to bring your experience to the team?
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Are you comfortable with giving and receiving feedback and able to self manage?
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Can you proactively solve problems within a multi-disciplinary team, collaborating with both technical and non-technical colleagues?
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Do you have a track record of good self-organisation, communication, and a flexible approach to work?
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Are you willing to work in a team and collaborate even when it’s hard?
Please note:
We use AI tools internally and externally as part of our work, we support our clients to use them thoughtfully, and we know many candidates will use them too. When used well, AI can be a helpful support to, but not a replacement for, human thinking, creativity or judgement.
We strongly encourage applicants to ensure their applications authentically reflect their own experience and capability. Our recruitment decisions are always made by people. We're interested in your skills, your curiosity, and how you approach problems.
If you choose to use AI tools for formatting or assistance, please use them ethically and responsibly, make it clear how and where you have used them, and take care to review and personalise your application accordingly.
We offer exciting opportunities to learn new skills and an excellent package of benefits including:
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25 days annual leave plus bank holidays, with the option to buy and sell leave
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Life assurance at 4 x annual salary
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Private health insurance
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Pension - employer contribution of 6%
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Personal training and development budget
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Onsite gym, fresh fruit and lots of extra’s!
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Onsite parking with EV charging points
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Hybrid working
How to Apply
When applying, please upload the following to our portal:
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Your CV: Highlighting all those amazing things you have achieved and done.
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A Covering Letter: Describing your interest in the role, what you are passionate about, and what you think you would bring to the team and to Mayden. We truly do read these! We enjoy hearing about you, your interests, and what makes you tick
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You must be eligible to live and work in the UK. Sorry, we are unable to accept applications from individuals who would require an employer to sponsor them for a work permit. Please update your application with a UK passport or your share code and date of birth.
Successful applicants will be asked to complete a basic DBS check as part of their onboarding process. These checks are processed by the Disclosure and Barring Service (DBS) and will be paid for by Mayden.
This is a permanent, full-time position (37.5 hours, Monday to Friday), based at our offices in Oldfield Park, Bath.
Our Approach to Work: Collaboration is one of our four company values - we work best together. We believe there is significant benefit from working face to face when doing so. At the same time, some work may be carried out just as effectively alone and away from the office. We have therefore created a flexible ‘place of work’ policy that asks everyone to be where the work of the day is best completed and overall spend enough time in the office with others to maintain relationships and communication. Many people find this approach means they work in the office 3 or more days a week but this varies according to role and the work they have to do.
About Us
Mayden, a growing Bath-based health tech company, is a multi-award-winning organisation recognised for its innovative software, its unique management structure, and its industry excellence.We love that the work we do makes a difference in healthcare, changing what’s possible for clinicians and patients. Come and be part of a team that thrives on working collaboratively to deliver the best possible solutions for our customers.
We are an agile, self managing organisation. Driven by our values of collaboration, contribution, forwarding thinking and transparency. Our team members work together to share the responsibilities of managing the work and achieving our purpose - transforming health and care together.
We offer a phenomenal working environment, exciting opportunities to learn new skills and an attractive package of benefits including private health insurance and pension.