Service Manager

Join Our Team as a Service Manager
Location: Avonmouth, Bristol
Hours: Full-time position available – 35 hours per week

Are you passionate about making a real difference in people’s lives? We’re looking for an experienced Service Manager to join and lead our dedicated team at Bristol Men’s Crisis House.
All our Accommodation services aim to support people to achieve maximum independence, and to move on to more independent accommodation. Bristol Men’s Crisis House service is an up to 14 night stay for men experiencing a Crisis.
We adopt a person-centred approach and involve people in every aspect of their support. This means offering a safe supportive environment whilst allowing individuals to engage with their community and make positive life choices, with active support to allow individuals to engage with positive risk taking.

How you will make a difference as a Service Manager:

• I provide effective line management to staff, including dealing with conduct, performance and attendance issues under relevant policies and procedures.
• I take a safeguarding lead role in the service, ensuring effective safeguarding practice and reporting. Establishing effective professional relationship with the safeguarding team.
• I ensure effective incident and accident management recording, in line with legislation and contractual requirements, adhering to internal policies and procedures and regulatory notifications.
• I maximise service user experience through developing an effective complaints management culture and recording in line with internal policies and procedures
• I ensure the delivery of safe, personalised services to each individual service user through assessment, person-centred planning and regular outcome focused reviews of services.
• I ensure the development of aspirational support planning for individual residents.
• I ensure safe systems of work, such as personal safety and lone working; and compliance with all Rethink Mental Illness’ safety policies and systems.
• I develop the quality of information recorded on our case / incident management system and support staff in their use of the system and the culture of person-centred support planning.

Essential skills and experience:

• Relevant experience in an operational management capacity in a supported housing or health/social care setting.
• Knowledge and understanding of the current regulations and the need for the management and delivery of person-centred services.
• Experience of providing effective supervision, leadership and management of staff.
• Must have experience of directly working with people with a severe mental illness.

Apply today and be part of a team that truly makes a difference.

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Why join Rethink Mental Illness?

We believe people do their best work when they feel supported, valued and able to be themselves. You'll benefit from:

• An inclusive culture, with colleague-led staff networks for Disability & Neurodiversity, Race & Ethnicity, LGBTQIA+, Gender Equality and Menopause.
• Flexible working and 25 days' annual leave (plus bank holidays and your birthday off), with the option to buy or sell leave.
• Wellbeing support including our Wellbeing Hub, Employee Assistance Programme, Wellbeing Champions and Unmind.
• Learning and development opportunities to help you grow your career.
• Financial and family benefits including a contributory pension, enhanced family leave and travel schemes.
• Recognition and rewards including discounts, cashback offers and a Blue Light Card.
• Referral bonus where you can earn up to £300 for introducing someone to our team.

Our commitment to inclusion
We're proud to be a Disability Confident Employer and a signatory to the Business in the Community Race at Work Charter. We're also committed to becoming a truly anti-racist employer, campaigning organisation and service provider supported by a multi-year equity, diversity and inclusion programme of work. For more information please view https://www.rethink.org/media/hdtjjy5b/revised-edi-plan-rethink.pdf

We actively encourage applications from people of all backgrounds and experiences and want everyone to have the opportunity to demonstrate their skills and experience. If you need reasonable adjustments during recruitment or when in your role, please let us know and we will work with you to understand what support you need.