Job Title: IT Support Engineer
Location: Central Bristol
Type: 6 Month Contract
Reference: VLL/10627
Job Description:
Provide telephone, email and remote access support to users of IT systems across multiple sites within client SLAs.
Maintain timely and quality Incident closure, aiming for first-time fixes where possible and escalation to next level where required
Ensure client satisfaction with timely communications and updates
Ensure full and correct information is collected and entered into incident record
Ensure that IT solutions are relevant to the business need and developed to meet end user requirements
Help with the dissemination of skills and knowledge throughout the Technology Services team and actively collaborate with other members of the IT team to distribute workload effectively
Create and maintain documentation for implemented resolutions
Understand and adopt the principles of acting as a professional service provider to ensure a consistent standard of support to clients, which will be measured through feedback
Contribute to the continuous review and improvement of Technical Services team processes
Communicate effectively within the business and with clients to help promote a culture of mutual understanding
Keep up with advances in technology, new software and hardware in order to serve as an advisor to clients and other employees
Ensure all asset details are maintained in the asset database
Monitor Incidents to identify frequently arising issues and assist in the delivery of user coaching to resolve these
The Person/Experience:
Technical support experience gained in a Microsoft environment with a high level of problem solving, including Windows 7 Professional, Active Directory, Microsoft Office suite and Microsoft Exchange 2010
Lucent/Avaya Definity Telephony System, Document Management Systems, digital dictation and integrated products such as AVST, Rightfax, Interaction
Blackberry support including troubleshooting and administration
Knowledge of printer/scanning technologies and support
Essential to have experience using workflows and helpdesk business service tools
Knowledge of ITIL best practice would be favourable
Experience of working within a professional services environment would be desirable
Experience of supporting legal applications an advantage but not necessary.
Suitable applicants will need to be immediately available or on short notice.
Please note suitable applicants will need to have Windows 7 and MS Office 2010 roll out and support experience. Experience also required within a professional services or legal environment.
Salary:
£23,000 pro rata
Contact:
Vanessa Loughlin
01275 813012
vanessa@cavendishmaine.com
Company Description
Cavendish Maine are an independent recruitment consultancy and we’ve been providing high quality recruitment solutions for nearly 20 years. We’re known for our consultative approach and premium service that guarantees success every time. Because of this we enjoy many long standing partnerships with clients locally, nationally and globally.
The majority of our team have been with us for many years; some since we opened back in 1991, and we all share the same vision: to create winning relationships with our clients and candidates, based on our reputation for always delivering on our promises.
