Job title: Customer Service Representative
Salary: £Competitive
Location: Aztec West, Bristol
Reference: GI001977
About us
Here at LV= we know what makes our four million customers happy. It's great customer service. It's friendly, helpful, knowledgeable people at the end of the phone. It's people who'll take the time to listen and then do whatever it takes to help. Sound familiar?
About the role
You've a real talent for making customers feel special when you're on the phone. It's in the way you talk and, just as importantly, in the way you listen. When a customer calls, you'll be quick to understand their needs and do everything in your power to help them. No one likes to be passed from pillar to post, so you'll use that impressive initiative of yours to solve problems and come up with great solutions.
About you
Now, three words to describe you? Positive, helpful, cheerful. So, when it comes to our customers and your calls, nothing's ever too much trouble. You make a real effort to make each call your own and you love nothing more than happy customers. You'll take lots of calls each day, but you see every one as a new challenge and a new opportunity to deliver excellent customer service. We'd like you to have a strong customer service background, good PC skills and the ability to quickly get to grips with the legal ins-and-outs of insurance.
About the rewards
Rewarding? You bet. Nothing beats knowing that you've made a customer happy and for that you deserve a great benefits package. To get you started, there's our comprehensive training. You'll also have your own buddy to help you settle in and find your feet. You'll enjoy a competitive pension an annual bonus scheme, plus 24 days' holiday (with the option to buy and sell 5 days per year) and an impressive, flexible benefits package. We'll also give you a very generous 25% off our general insurance products, including home and car. Show us commitment and enthusiasm and we'll show you career progression.
For more information and to apply, please click on the ‘apply for this job’ button.
LV= is an equal opportunities employer.
Company Description
LV= is a leading mutual financial services group, with more than four million members and customers, and a team of around 5,000 people. We've come a long way over the last few years with greatly improved financial performance and huge business growth - which has afforded us a very strong, stable position in today's market. By making sure our customer experience is everything it can be, we have ambitious plans to become the number one online insurance firm.
